Privacy Policy

Snaag LLC ("Company", "we", "us", or "our") operates the Snaag mobile application (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Service.

Personal Information

When you create an account and use the Service, we may collect:

• Account Information: Full name, email address, phone number
• Profile Information: Profile photo, neighborhood/location
• Payment Information: Payment card details are collected and processed securely by our payment processor, Stripe. We do not store your full card numbers on our servers.
• Location Data: With your permission, we collect your device's approximate location to show you nearby rental listings. You can disable location access in your device settings.

Usage Information

We automatically collect certain information when you use the Service:

• Device type and operating system
• App usage patterns and interaction data
• Search queries and browsing history within the app
• Messages sent through the in-app chat feature

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process rental transactions and payments
• Connect Borrowers with nearby Lenders based on location
• Send you transaction confirmations, reminders, and booking updates
• Facilitate communication between users via in-app messaging
• Respond to your inquiries and provide customer support
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Send you promotional communications (you can opt out at any time)

We do not sell your personal information. We may share your information with:

• Other Users: When you create a listing or book an item, certain profile information (name, profile photo, neighborhood, ratings) is shared with other users to facilitate the transaction.
• Service Providers: We use third-party services including Stripe (payments) and Resend (email communications) that may process your data in accordance with their own privacy policies.
• Legal Requirements: We may disclose your information if required by law, legal process, or governmental request.
• Safety: We may share information when we believe it is necessary to protect the safety of our users, investigate fraud, or respond to a government request.

We take reasonable measures to protect your personal information from unauthorized access, use, alteration, and destruction. These measures include:

• Encryption of data in transit using SSL/TLS
• Secure password hashing (bcrypt)
• PCI DSS compliant payment processing through Stripe
• Regular security reviews of our systems

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate personal information through your profile settings
• Deletion: Request deletion of your account and associated personal data by contacting us
• Opt-out: Unsubscribe from marketing emails at any time
• Location: Disable location services for the app in your device settings

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain certain information as required by law, to resolve disputes, or to enforce our agreements. Transaction records are retained for accounting and legal compliance purposes.

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy within the app. Your continued use of the Service after such changes constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact us:

Snaag LLC
State of Texas, United States
Email: philgreenc@gmail.com